Release Notes

NOVEMBER 19, 2025

Issue Resolution and Improvements

APRIL 7, 2025

Scaling and performance optimization
Updated shared call email
Added user status filtering in the User & Group playback permissions tabs
Endpoint support added for Webex calling (ingestion service)
Fixed call listing pagination not updating when filters change
Added a search field for users when adding users to groups manually
Resolved an issue where inherited playback permissions from a group membership did not highlight the user in the target permissions tab
Resolved an issue where deactivated users were not appearing in the agent search filter on the call listing page
Resolved an issue where agents with the same name but different email addresses were not reflecting. A tooltip to differentiate is now active
Resolved an issue to correctly reflect the ‘play my own calls’ feature in the playback targets tab

JANUARY 27, 2025

Performance optimization for improved page loading
Retention profile updates, including optimization
‘Media type’ filter updated
Audit trail redesign, optimized and export capability
Updated shared call playback page with new icons for video modalities
Resolved an issue with shared calls not being accessible under certain conditions
Added new ingestion service end-point for Net2phone
Character limit on user email addresses expanded
Email messages implemented for transcription utilization

SEPTEMBER 29, 2024

Fixed login redirect issue that briefly returned users to the login page.
Ensured all logins redirect to the dashboard, resolving issues with saved bookmarks and SSO logins.

SEPTEMBER 22, 2024

Addressed sorting and pagination issues with transcription search enabled.
Renamed “Recorder” option to “RECITE” for clarity.
Removed the “Status” option from the call listing grid sort order.
Expanded group page user view limit from 200 to 2500 and added search functionality.
Enhanced transcription search to work with all existing filters, including date range.
Resolved blank screen issue when logging in after switching domains.
Added media type filtering on the Call Listing page, functioning on an “OR” basis.
Introduced group filtering on the Call Listing page.
Updated search filter behavior to require a search button click to execute searches.
Retired the “More” filter selection on the Call Listing page.
Temporarily removed tags search filter.
Removed constraints on endpoint names to allow spaces and special characters.
Improved agent search filter performance for high agent counts.
Fixed intermittent blank screen issue during SSO login.
Resolved issues preventing users from approving call delete requests.
Changed participant count display on the call listing page to show a popup with participant names.
Added user search functionality in groups by typing names.
Resolved issues with the session timeout screen not logging users out correctly.
Fixed video playback indication issues for certain time periods.

JULY 21, 2024

Limited maximum number of returned transcription search results to 100K.
Improved messaging for users when transcription search returns too many records, now displaying the result count.
Improved playback synchronization

Corrected playback issues for calls with multiple screen share segments.
Fixed problems with closing shareable link dialog box and ensuring correct dialog behavior.
Corrected issues with assigning profiles to groups and ensuring dropdowns populate correctly.
Fixed problems with the shared call dialog and navigation breadcrumbs on the license details page.